FAQs overview
FAQs overview
Deutsch Frequently asked questions
Tour
How long does a tour last?
How long does a tour last?
about 2 hours
The exact duration depends on the group size and the number of questions.
In which language is the tour offered?
In which language is the tour offered?
The tour can be booked in German or English. Due to the low interest in English tours, the tour can currently only be booked in English for groups of 4 or more people.
What is the minimum number of participants for the tour to take place?
What is the minimum number of participants for the tour to take place?
As soon as at least 4 people have booked the respective tour (either individually or together), it will take place. If there are fewer than 4 participants, the tour can be cancelled one day before, with the booking participants being informed in advance.
What is the maximum possible number of participants for the tour?
What is the maximum possible number of participants for the tour?
The maximum possible number of participants is around 50 people, although this is rather an exception. Normally, tours offered to private individuals consist of groups of around 4 to 10 people.
For large groups of 30 people or more, either can
- an audio guide can be used, or
- be divided into 2 tour dates.
The audio guide costs 70 cents extra per active user. The participants can also listen to the tour via their cell phone with their own headphones. Our experience has been that around half of all participants use the audio extension and the other half do not.
The group can also be divided into 2 tours and therefore into 2 different dates or starting times. There are no additional costs due to division!
How does the audio guide work? How much does the audio guide cost?
How does the audio guide work? How much does the audio guide cost?
Cost: 1€ per active user (not per participant!)
In large groups of more than 30 people, the front half of the participants, who are standing close to the tour guide, can easily understand what he is saying, even without an audio guide. However, the back half can use the audio guide as support so that everyone can follow the tour equally well. Therefore, according to experience, about half of all participants use the audio extension and the other half do not.
Pay: Billing takes place after the tour and can be paid directly in cash or on account.
booking: is offered automatically for groups of 30 or more people. If there are fewer participants, it can be booked additionally upon request. Simply note when booking (possible online using the note field).
Function/Use: The audio guide works via smartphone and no app needs to be downloaded. At the beginning of the tour, every participant who wants to use the audio guide can scan a QR code and thereby activate the audio guide. This is then simply received via the browser. Using the audio guide uses an average of 40 MB of mobile data and approximately 10-20% battery for the 2 hours the tour lasts.
What is the recommended age for a tour? Is there a minimum age?
What is the recommended age for a tour? Is there a minimum age?
We generally recommend the tour for ages 13/14 and up.
In principle, younger people could also take part, although we leave the final decision to the legal guardians or teachers. However, we generally advise against it, as hard topics such as violence and drug use are discussed. Martin's lecture can be adapted, especially for school classes, but only to a limited extent.
Does the tour take place in all weathers?
Does the tour take place in all weathers?
Yes, our tours take place in any weather.
If it rains, the tour guide has umbrellas for the participants and in summer they can move to shaded areas to avoid the sun.
Are dogs allowed on the tour?
Are dogs allowed on the tour?
Yes, dogs are welcome on the tour.
Is the tour wheelchair accessible?
Is the tour wheelchair accessible?
Yes, the tour is barrier-free everywhere and the paths between the stations are wheelchair accessible. For example, the subway passage at the Secession can be left via the elevator or the last station, which is normally reached via the Ilse-Pilsk-Stiege, can be reached via a side street.
Where is the starting point of the tour?
Where is the starting point of the tour?
The meeting point is directly at the Karlsplatz subway station, at the Resselpark exit, right across from the police station. From the passage you can see the large exit towards Resselpark. Immediately as you leave this exit, the meeting point is on the left (and the police station on the right).
What can I do if I can't find the meeting point or I might be late?
What can I do if I can't find the meeting point or I might be late?
If there are any problems, just contact Nadine call up – 0670/7011176
What happens if I'm late?
What happens if I'm late?
Be sure to let us know – Martin will wait a maximum of 10 minutes for individual participants and a maximum of 20 minutes for a whole group.
However, the starting point is also the first stop on the tour and this makes the tour easy to catch up with. The group will stay here for at least 20 minutes before moving on to the next station.
Otherwise, just ask Nadine for help with the connection +43 670 / 701 11 76 call up.
Are there breaks during the tour? Is there a possibility to go to the toilet?
Are there breaks during the tour? Is there a possibility to go to the toilet?
There are actually no breaks during the tour, although there is seating at almost every stop.
You will pass 2 public toilets during the tour (one of which is chargeable).
I don't have time on the specified fixed dates. Can I also book outside of the fixed tours?
I don't have time on the specified fixed dates. Can I also book outside of the fixed tours?
Is it possible to book the tour privately?
Is it possible to book the tour privately?
Yes, of course! If desired, the tour can be booked privately free of charge for groups of 10 or more people.
When booking on fixed dates, this is only possible if no other participants have booked yet. For a private tour for fewer than 10 people, an additional flat rate applies:
1 to 3 participants: €90
4 to 6 participants: €60
6 to 9 participants: €40
from 10 participants: free
lecture
How long does the lecture last?
How long does the lecture last?
approx. 2 units
The exact duration depends heavily on how many questions are asked.
In which language is the lecture offered?
In which language is the lecture offered?
Basically in German, English must be specifically requested.
What is the minimum number of school classes for the lecture to take place?
What is the minimum number of school classes for the lecture to take place?
from 1 school class
What is the maximum possible number of school classes for which the lecture can take place (simultaneously)?
What is the maximum possible number of school classes for which the lecture can take place (simultaneously)?
The maximum depends on the possibilities of the respective school. If a microphone and the equipment are available for x school classes, the lecture can also take place for x school classes at the same time; here we completely depend on the wishes of the respective schools.
What is the recommended age for the lecture? Is there a minimum age?
What is the recommended age for the lecture? Is there a minimum age?
We generally recommend the lecture for ages 13/14 and up.
Martin's presentation can be subtly adapted, but only to a limited extent. We therefore generally advise against booking the lecture for younger kids, as hard topics such as violence and drug use are discussed.
Are there breaks during the lecture?
Are there breaks during the lecture?
If desired, a break can be taken between the 2 lessons. This can be divided into a lecture and then questions and discussion.
Booking / Payment
How can I book a tour or lecture?
How can I book a tour or lecture?
What payment options are there?
What payment options are there?
Previously pay – during booking (PayPal, credit card payment, Klarna or EPS)
Direct Pay – on site during the tour (cash)
Later pay – on invoice after the tour (bank transfer)
- PayPal (instant)
- Credit card payment (instant)
- Klarna (immediately)
- EPS (instant)
- Bank transfer and on account (pay later)
- BAR directly on site (pay later)
Is it possible to pay in cash?
Is it possible to pay in cash?
Yes, that is possible. Select “pay later” during the booking process and then pay directly to the tour guide after the tour.
Is it possible to pay by bank transfer?
Is it possible to pay by bank transfer?
Yes, this is possible and also our preferred payment method.
During the booking process, choose to “pay later”. The bank details will then be sent by email with the booking confirmation and can be found just before the terms and conditions.
Please send a transfer to the following account:
| IBAN: | AT351200010036886363 |
| Account owner: | Martin Klinger |
| Purpose of use | R24-XXXX (Replace XXXX with respective Invoice number.) |
Prices
How can I book a tour or lecture?
How can I book a tour or lecture?
How much does it cost to join the tour?
How much does it cost to join the tour?
individual prices
Pupil
student
adult
pensioner
10 €
12 €
16 €
12 €
Group prices (from 10 people)
Pupil
student
adult
pensioner
8 €
10 €
13 €
10 €
Teachers are included from 10 pupils/students
Is there a way to take part in the tour for free?
Is there a way to take part in the tour for free?
Yes, culture pass holders can take part in the tours free of charge. It can easily be specified when booking the culture pass (online in the note field).
For people without a culture pass who cannot afford the tour but really want to take part, we are happy to make an exception - just contact us.
Vouchers
I would like to give someone the gift of taking part in a tour. Are there vouchers?
I would like to give someone the gift of taking part in a tour. Are there vouchers?
Yes, a voucher can be easily ordered online, by email or by phone and redeemed for any date. It will be sent by email within 24 hours.
Cancellation / changes to booking
Can I reschedule a tour that has already been booked for another date?
Can I reschedule a tour that has already been booked for another date?
Can I change the number of participants afterwards?
Can I change the number of participants afterwards?
Yes, up to 6 hours before the tour date for free the number of participants can be changed. For group bookings the number can be until the tour be adjusted.
Can I cancel a booked tour? How does the cancellation fee work?
Can I cancel a booked tour? How does the cancellation fee work?
Yes, up to 24 hours before the start of the tour* for free be cancelled.
The cancellation can be made online via the booking confirmation, which is sent by e-mail after booking, or by e-mail Mail be performed.
In the last 24 hours before the tour, 100% of the booking cost will be charged as a cancellation fee.
Contact
I have another question, who can I contact?
I have another question, who can I contact?
We are open daily from 9:00 a.m. to 8:00 p.m +43 670 / 701 11 76 accessible. We are also happy to answer questions via Mail or Whatsapp.
Can I also reach Wiener Nimmerland on weekends?
Can I also reach Wiener Nimmerland on weekends?
Yes, of course, we can also be reached on weekends! For any questions or bookings, we are available every day during our opening hours from 9:00 a.m. to 8:00 p.m +43 670 / 701 11 76 reachable. You can also simply send a message via Mail or Whatsapp to be written.
