FAQ Tour How long will the tour take? The tour lasts about 2 hours, depending on the size of the group and how many questions the participants ask. In which language is the tour offered? Martin's tour can be booked in German or English. On the booking page you can then choose between "Tour (German)" and "Tour (English)". What is the minimum number of participants for the tour to take place? A total of at least 4 people must have registered for the respective tour in order for it to take place. If fewer than 4 participants have booked the tour, it may be canceled and the booking participants will be informed in advance. What is the maximum possible number of participants for the tour? The maximum possible number of participants is around 40 people. Larger groups should better be divided into two tour dates. This number is only high enough so that school classes can participate in the tour together and not separately. In the case of the tours that are offered for private individuals, there are usually groups of around 4 to 10 people. What is the recommended age for the tour? We generally recommend the tour from the age of 13. In principle, younger participants could also attend the tour, but the final decision is left to the parents or teachers. We would advise against it, as tough issues like violence and drug use are discussed. Martin's lecture can be adapted (especially for school groups), but only to a limited extent. Does the tour take place in all weathers? Yes, our tours take place in any weather. When it rains, Martin has umbrellas for the participants and when the sun is beating down, they can move to shaded areas. Are dogs allowed on the tour? Yes, dogs are welcome on the tour. Is the tour wheelchair accessible? Yes, the tour is easily accessible everywhere. How do I recognize the guide at the meeting point? Martin is already 10 minutes before the official start time at the meeting point - at the exit of the passage in the direction of Resselpark. He wears a name tag around his neck that says "Guide MARTIN" and the Wiener Nimmerland logo. Also, he is easily recognizable by his red hair. Because they are no longer green, but red. Where is the starting point of the tour? The meeting point is directly at the subway station Karlsplatz, at the exit in the direction of Resselpark, directly opposite the police station. What can I do if I can't find the meeting point or I might be late? If there are any problems, simply call up – 0670/7011176 What happens if I'm late? Martin will wait around 5 minutes for a single participant and a maximum of 15 minutes for a whole group. The starting point is also the 1st station of the tour, so Martin can easily be caught up. The group will stay here for about 15 to 20 minutes before moving on to the next station. For help getting hooked up, simply contact Nadine at +43 670 / 701 11 76 call up. Are there breaks during the tour? Is there a possibility to go to the toilet? There are actually no breaks during the tour, but there is an opportunity to sit down at almost every station. You will pass 2 public toilets during the tour (one of which is chargeable). I don't have time on the specified fixed dates. Can I also book outside of the fixed tours? Yes, it is certainly possible to create a tour date outside of the existing tour dates. Simply call up or by Mail Write to us and let us know your desired date. From 4 people can easily on-line booked and any date selected. Is it possible to book the tour privately? Yes, of course - from 10 people on request at any time. For a private tour with fewer than 10 people, an additional flat rate applies: 1 to 3 participants: 70 €4 to 5 participants: €506 to 8 participants: €30 Booking / Prices / Payment How can I book a tour? Booking is easy on-line on our website, by phone or by e-mail possible. How much does it cost to join the tour? individual prices Pupil student adultpensioner 10 € 12 € 16 € 12 € Group prices (from 10 people) Pupil student adultpensioner 8 € 10 € 13 € 10 € Teachers are included from 10 pupils/students What payment options are there? PayPal (instant)Credit card payment (instant)Klarna (immediately)EPS (instant)Google Pay (instant)Apple Pay (instant)Make a bank transfer yourself (pay later)BAR directly on site (pay later) Is it possible to pay by bank transfer? Yes, that is possible and it is also our preferred method of payment. Simply select "pay later" during the booking process, which will decide whether to pay by bank transfer or cash. If a note about bank transfer is also entered in the "Note/Comment" field, the relevant account details will be sent by email.Otherwise you can also ask for the bank details. Please send a transfer to the following account: IBAN:AT351200010036886363Account owner:Martin KlingerPurpose of useBooking number: 25XXXXXXXXXXXXXX (16-digit booking number) Cancellation / changes to booking Can I reschedule a tour that has already been booked for another date? Yes, up to 6 hours before the tour date for free be re-registered. Another date can easily be selected online via the booking confirmation, which is automatically sent by e-mail after booking. Of course you can in this regard too called or one Mail to be written. Can I change the number of participants afterwards? Yes, up to 6 hours before the tour date for free the number of participants can be changed. It can easily be changed online via the booking confirmation, which is automatically sent by e-mail after booking. Of course you can in this regard too called or one Mail to be written. Can I cancel a booked tour? How does the cancellation fee work? Yes, up to 24 hours before the start of the tour* for free be cancelled. The cancellation can be made online via the booking confirmation, which is sent by e-mail after booking, or by e-mail Mail be performed.In the last 24 hours before the tour, 100% of the booking cost will be charged as a cancellation fee. Contact I have another question, who can I contact? We are open daily from 9:00 a.m. to 8:00 p.m +43 670 / 701 11 76 accessible. We are also happy to answer questions via Mail or Whatsapp. We usually reply to every message within a few hours. Can I also reach Wiener Nimmerland on weekends? Yes, of course, we can also be reached on weekends! For any questions or bookings, we are available every day during our opening hours from 9:00 a.m. to 8:00 p.m +43 670 / 701 11 76 accessible. Also news about Mail or Whatsapp we will answer within a few hours.