Frequently Asked Questions
Tour
What tours does Wiener Nimmerland offer?
What tours does Wiener Nimmerland offer?
There are two tours – two tour guides offer a unique insight into life on the streets and the reality of addiction. Our tours are led by former addicts who share their life stories.
Nico is only 23 years old and was homeless from the age of 13. He talks about times that are only a few years in the past. Martin is somewhat older, therefore more reflective, and goes into greater depth; he speaks about experiences that are many years in the past but still have an impact today. Both have similar life experiences, but each has their own unique story and they are at different stages of their lives.
How long does a tour last?
How long does a tour last?
about 2 hours
The exact duration depends on the group size and the number of questions.
In which language is the tour offered?
In which language is the tour offered?
Martin's tour can be booked in German or English. For group bookings, the language can be selected directly. Due to low demand, tours in English are only offered on request for individuals and small groups.
Nico's Tour: German
Martin's Tour: German & English
How many people typically participate in a tour?
How many people typically participate in a tour?
For fixed-date tours, where individuals and small groups can join, groups of approximately 8 to 15 people usually result.
For tours with school classes, 20-30 students are quite common.
What is the minimum number of participants required for a tour to take place?
What is the minimum number of participants required for a tour to take place?
Our tours start from at least 8 participants This applies regardless of whether there are several individual bookings, small groups, or one group. If the minimum number of participants is not reached, the tour may be cancelled up to 24 hours before the start. Participants will be informed of a possible cancellation 3 days in advance and of a confirmed cancellation 1 day in advance.
What is the maximum number of people that can take part in a tour?
What is the maximum number of people that can take part in a tour?
There are no official maximum. We've already done tours with 60-70 students and it worked out great. Large groups can easily participate in a tour together.
For large groups of 40 people or more, it can either be free of charge
- Our audio tour guide system can be used.
- or split into 2 tour dates.
The audio tour guide system allows the entire tour to be broadcast live. The tour guide has a small microphone, and participants can also listen using headphones connected to small audio devices.
The group can be divided into two tours in two ways: Either both tours take place simultaneously, each with a different tour guide, or one after the other, with at least a half hour break in between.
There are no additional costs for an audio tour guide or splitting the group!
How does the audio tour guide system work? How much does it cost to use the audio guide on tours?
How does the audio tour guide system work? How much does it cost to use the audio guide on tours?
functionWhen using the audio tour guide system, the tour guide wears a small microphone, and participants receive small receivers with which they can listen via headphones. Headphones are provided if needed.
Audio support is only needed for very large groups and is included free of charge for groups of 45 or more. For smaller groups, the audio tour guide system can be added for a fee, but this is really unnecessary, as our tour guides speak loudly and clearly. If you still want the audio enhancement, please indicate this when booking (online via the comments field).
Cost:
– for free for large groups – from approximately 45 participants
– €30 flat rate – up to 45 participants (upon request, note when booking)
From what age are the tours suitable? Is there a minimum age?
From what age are the tours suitable? Is there a minimum age?
The age recommendation for Nico's tour is for ages 13/14 and up..
The age recommendation for Martin's tour is for ages 15 and up..
Our open fixed tour dates are generally geared towards adults and are therefore not suitable for participants under 15/16, as they are not usually adapted to the age group.
For group bookings (e.g., for school classes), the content and narration style can be adapted to the age of the participants, allowing some younger students to participate. However, a complete removal of the content is not possible. We no longer accept groups below the recommended minimum age to ensure the tour remains respectful and meaningful for everyone involved.
Because:
- Our tours address tough, personal issues such as addiction, violence, and homelessness.
- The content is not "artificially embellished," but deliberately real and authentic.
- Younger students often show little interest or understanding of the seriousness of the topics.
Are the tours suitable for school groups?
Are the tours suitable for school groups?
Yes, our tours are perfect for school classes, especially for ethics and social studies lessons, as well as for addiction prevention. Teachers can freely choose which of the two tours is better suited to their class; both address homelessness and drug addiction.
Do the tours take place in all weather conditions?
Do the tours take place in all weather conditions?
Yes, Our tours generally take place in all weather conditions. Rain, cold, or heat are not grounds for cancellation. Only in exceptional weather conditions, where safe execution or travel is not possible, might a tour be postponed or cancelled.
If it rains heavily, our tour guides have umbrellas and there are places to take shelter. In the summer heat, there are shady areas to retreat to.
Are dogs allowed on the tour?
Are dogs allowed on the tour?
Yes, of course, dogs are welcome to join the tour.
Are the tours accessible for people with disabilities?
Are the tours accessible for people with disabilities?
Yes, the tours are fully accessible and the paths between the individual stations are wheelchair-friendly. All stairs can be bypassed via a lift or alternative routes.
Where do the tours start?
Where do the tours start?
Martin's Tour – Peter Punk at Wiener Nimmerland
The meeting point is at the Karlsplatz U-Bahn station, at the Resselpark exit, directly opposite the police station. From the underpass, you can see the main exit towards Resselpark. Immediately upon exiting this exit, the police station is on the right and the meeting point is on the left, directly in front of a long staircase.
Nico's Tour – The Lost Boy in Wiener Nimmerland
The meeting point is at the Westbahnhof subway station, in the concourse by the exit from the station, or on the level between the U3 and U6 stations, which you cross when transferring from one subway line to the other – right in front of Burger King. The starting point is then 30 meters away in front of the phone booths, but Nico is waiting in front of Burger King – because it's much easier to find.
What can you do if the meeting point cannot be found?
What can you do if the meeting point cannot be found?
If the starting point for Nico's tour or Martin's tour cannot be found even with the Google Maps location link in the booking confirmation, then simply call Nadine – 0670 / 7011176
What happens if you arrive too late?
What happens if you arrive too late?
For Individual bookings and small groups:
If you give us advance notice, our tour guides will be waiting. maximum 10 minutes, before they start the tour! You can still join them afterwards.
Because the starting point is also the first stop on the tour, the group can easily be caught up with. They will stay here for at least 20 minutes before continuing to the next stop.
For Group bookings:
Our tour guides are waiting for groups. maximum 15 minutes.
However, the starting point is also the first stop on the tour and this makes the tour easy to catch up with. The group will stay here for at least 20 minutes before moving on to the next station.
For delays or help finding your connection, simply call Nadine – 0670 / 701 11 76.
Are there breaks during the tour? Is there a possibility to go to the toilet?
Are there breaks during the tour? Is there a possibility to go to the toilet?
There are actually no breaks during the tour, although there is seating at almost every stop.
Both tours pass by two public toilets (one of which is pay-to-use).
Can any date be chosen at random, or how does the tour schedule work?
Can any date be chosen at random, or how does the tour schedule work?
There are fixed dates available for individuals and small groups. Groups of four or more can also choose a tour date outside of the fixed schedule. Groups can generally book any tour date.
I don't have time on the specified fixed dates. Can I also book outside of the fixed tours?
I don't have time on the specified fixed dates. Can I also book outside of the fixed tours?
Yes, it's also possible to enter a tour date outside of the fixed dates. It's simple. call up or by Mail Please write to us and let us know your preferred date. If possible, it will be officially entered into the booking system, allowing other people to join. If the minimum number of registrations is not reached, the tour will be canceled. The earlier these extra dates are added, the sooner others can book them, and the greater the chance that the tour will actually take place.
Is it possible to book a private tour?
Is it possible to book a private tour?
Yes, of course, if no other participants are desired, the tour can be booked privately – simply mark „Private Tour“ or tick a box when booking.
A private tour is possible for groups of 4 or more and there is an additional charge depending on the number of people booked, in addition to the cost per person.
Additional charges for private tours
| Number of participants | Surcharge | VAT. |
|---|---|---|
| 4 to 6 participants | 120 € | (incl. €16.67 VAT) |
| 7 to 9 participants | 80 € | (incl. €11.67 VAT) |
| 10 to 14 participants | 50 € | (incl. €8.33 VAT) |
| from 15 participants | for free |
When booking a tour on a fixed date, a private tour is only possible if no other participants have booked yet.
lecture
How long does a lecture last?
How long does a lecture last?
approx. 2 units
The exact duration depends heavily on how many questions are asked.
In which language is the lecture offered?
In which language is the lecture offered?
Basically in German, English must be specifically requested.
What is the minimum number of school classes for the lecture to take place?
What is the minimum number of school classes for the lecture to take place?
from 1 school class
What is the maximum possible number of school classes for which the lecture can take place (simultaneously)?
What is the maximum possible number of school classes for which the lecture can take place (simultaneously)?
The maximum depends on the possibilities of the respective school. If a microphone and the equipment are available for x school classes, the lecture can also take place for x school classes at the same time; here we completely depend on the wishes of the respective schools.
What is the recommended age for the lecture? Is there a minimum age?
What is the recommended age for the lecture? Is there a minimum age?
We generally recommend the lecture for ages 13/14 and up.
The presentation can be adapted to a limited extent, but only to a certain degree. Therefore, we generally advise against booking this presentation for younger children, as it deals with sensitive topics such as violence and drug use.
Are there breaks during the lecture?
Are there breaks during the lecture?
A break can be taken between the two lessons upon request. This allows for a break between the lecture and the subsequent questions and discussion.
Booking / Payment
How can I book a tour or lecture?
How can I book a tour or lecture?
What payment options are there?
What payment options are there?
Previously pay – during booking (PayPal, credit card payment, Klarna or EPS)
Direct Pay – on site during the tour (cash)
Later pay – on invoice after the tour (bank transfer)
- PayPal (instant)
- Credit card payment (instant)
- Klarna (immediately)
- EPS (instant)
- Bank transfer and on account (pay later)
- BAR directly on site (pay later)
Is it possible to pay in cash?
Is it possible to pay in cash?
Yes, that is possible. Select “pay later” during the booking process and then pay directly to the tour guide after the tour.
Is it possible to pay by bank transfer?
Is it possible to pay by bank transfer?
Yes, this is possible and also our preferred payment method.
During the booking process, choose to “pay later”. The bank details will then be sent by email with the booking confirmation and can be found just before the terms and conditions.
Please send a transfer to the following account:
| IBAN: | AT351200010036886363 |
| Account owner: | Martin Klinger |
| Purpose of use | R24-XXXX (Replace XXXX with respective Invoice number.) |
Prices
How much does it cost to join the tour?
How much does it cost to join the tour?
Prices for tours from 1 January 2026 (including VAT)
From January 1st, 2026, our prices include statutory VAT.
This results in an adjustment of the amounts.
individual prices
| Prices (incl. VAT) | VAT included | |
|---|---|---|
| Pupil | 12 € | 2,00 € |
| student | 15 € | 2,50 € |
| adult | 20 € | 3,33 € |
| pensioner | 15 € | 2,50 € |
Group prices (from 10 people)
| Prices (incl. VAT) | VAT included | |
|---|---|---|
| Pupil | 10 € | 1,67 € |
| student | 12 € | 2,00 € |
| adult | 16 € | 2,67 € |
| pensioner | 12 € | 2,00 € |
Accompanying persons remain free of charge for groups of 10 or more pupils/students.
Old prices for tours until 31.12.2025
Until December 31, 2025, our prices do not include VAT.
individual prices
| Pupil | 10 € |
| student | 12 € |
| adult | 16 € |
| pensioner | 12 € |
Group prices (from 10 people)
| Pupil | 8 € |
| student | 10 € |
| adult | 13 € |
| pensioner | 10 € |
For groups of 10 or more pupils/students, accompanying persons are included free of charge.
How much does the addiction prevention lecture cost?
How much does the addiction prevention lecture cost?
Prices for lectures
Since January 1, 2026, our prices include statutory VAT.
| Prices (incl. VAT) | contained VAT | |
|---|---|---|
| Flat rate per lecture (for a school class, approx. 25 students) | 180 € | 30 € |
| every additional class (approx. 25 students) | 100 € | 16,67 € |
| Possible travel expenses if outside Vienna |
Is there a way to take part in the tour for free?
Is there a way to take part in the tour for free?
Yes, culture pass holders can take part in the tours free of charge. It can easily be specified when booking the culture pass (online in the note field).
For people without a culture pass who cannot afford the tour but really want to take part, we are happy to make an exception - just contact us.
Vouchers
I would like to give someone the gift of taking part in a tour. Are there vouchers?
I would like to give someone the gift of taking part in a tour. Are there vouchers?
Yes, a voucher can simply on-line, It can be ordered by email or phone and redeemed for any desired date. It will be sent by email within 24 hours.
Cancellation / Change of booking
Can I change the date of a tour that I've already booked?
Can I change the date of a tour that I've already booked?
Can I change the number of participants afterwards?
Can I change the number of participants afterwards?
Yes, up to 6 hours before the tour date for free the number of participants can be changed. For group bookings the number can be until the tour be adjusted.
Can I cancel a booked tour? How does the cancellation fee work?
Can I cancel a booked tour? How does the cancellation fee work?
Yes, up to 24 hours before the start of the tour* for free be cancelled.
Cancellation can be made online via the booking confirmation, which is sent by email after booking, or also via Mail or phone take place.
In the last 24 hours before the tour, 100% of the booking cost will be charged as a cancellation fee.
Contact
I have another question, who can I contact?
I have another question, who can I contact?
We are open daily from 9:00 a.m. to 8:00 p.m +43 670 / 701 11 76 accessible. We are also happy to answer questions via Mail or Whatsapp.
Can I also reach Wiener Nimmerland on weekends?
Can I also reach Wiener Nimmerland on weekends?
Yes, of course, we are also available on weekends! For any questions or bookings, we can be reached daily from 9:00 am to 8:00 pm at +43 670 / 701 11 76 reachable. You can also simply send us a message via Mail or Whatsapp write.
